Contact Dobija Creative

We start counting the turnaround time when we send your order to press. If you order a hard copy proof, turnaround begins when we receive proof approval.

Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.

Turnaround does not begin until acceptable artwork has been provided.

Dobijaworld.com assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time.

Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

We accept file formats such as Adobe InDesign, Quark Xpress, Adobe Illustrator, Macromedia FreeHand, Adobe Photoshop, and Adobe Acrobat. For example, you can save your artwork in any of the following formats; .eps, .ai, .jpg, .psd, PDF or .tiff files. Please ensure that files are saved in the best possible resolution. A minimum of 300dpi for all image files.

If the software you are using to create your pages is not listed above, eg: Microsoft Word, Powerpoint, Excel or Publisher you can download a conversion program called SimplePrep from us to convert your files to a PDF. This program fixes common printing problems associated with these types of files.

If you are scanning the images yourself from photographs it is better to save them in either tiff, or eps format. These image formats will preserve the colour and sharpness of your pictures the best. File formats like gif or jpg compress the pictures colour and pixel resolution and this can cause colour shifts and blurriness. Since jpg and gif are the most predominant image formats on the web, it follows that it’s not a good idea to simply lift an image from someone’s website and use it in your layout.

Scanning

You should scan your images using a resolution of 300dpi at the final dimensions you intend to use them so that your colours will look smooth, and hard objects will look sharp. In other words don’t scan at 300dpi and then enlarge the picture by 200% in your layout program! This is another reason why you should not use images that are lifted from websites; they are probably only 72dpi in resolution and will look very blurry if printed on a printing press. See our Resolution page for more information on resolution.

Digital Camera Images

If you are using pictures from your digital camera they will work just fine if they are jpgs; the quality of jpg images from digital cameras seems to be much better than jpgs that are used on the web. You must do the math to make sure that it is high enough in pixel resolution though. For instance, if your camera puts out a typical image of 1280 x 960 pixels at 72dpi you get about 45cm x 33cm of photograph (at 72dpi); this is the same amount of detail as an image which is 10cm x 8cm at 300dpi so it’s safe to reduce or enlarge that image in Publisher up to about 10cm x 8cm in dimension.

There are some small differences. Scanners and digital cameras create images using combinations of just three colours: Red, Green and Blue (called “RGB”). These are the colours that computers use to display images on your screen. But printing presses print full colour pictures using a different set of colours: Cyan (blue), Magenta (red), Yellow and Black (called “CMYK”). So at some stage your RGB file must be translated to CMYK in order to print it on a printing press. This is easily done using an image editing program like PhotoShop.

Caution: It’s best if you do the RGB-to-CMYK Conversion of Your Images!

You will have more control over the appearance of your printed piece if you convert all of the images from RGB to CMYK before sending them to us. When we receive RGB images, we do a standard-value conversion to CMYK, which may not be perfectly to your liking. We want you to be happy, so please, take the time to prepare your file properly. We cannot be responsible for sub-par results if you furnish low-res images or RGB images.

They are said to be “out of the CMYK colour gamut”. What happens is that the translator just gets as close as possible to the appearance of the original and that’s as good as it can be. It’s something that everyone in the industry puts up with. So it’s best to select any colours you use for fonts or other design elements in your layout using CMYK definitions instead of RGB.