At Dobija Creative, we specialise in delivering high-quality signage solutions for commercial and retail clients. Our work spans across sign fabrication, vinyl application, vehicle graphics, and installation, ensuring our clients’ brands stand out. We’re passionate about creativity, craftsmanship, and precision, and we’re looking for a motivated team member to join our growing team!
As we continue to grow, we are looking for an experienced Customer Service Representative / Account Manager to take ownership of client relationships and ensure projects are delivered smoothly from enquiry through to completion.
About the Role
This is a key role within our business, responsible for managing customer relationships, coordinating jobs internally, and ensuring an exceptional client experience.
You will act as the main point of contact for customers, working closely with sales, design, production, and installation teams to deliver projects on time, on budget, and to a high standard.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service.
Key Responsibilities
Client Relationship Management
- Manage a portfolio of clients from enquiry through to job completion
- Build strong, long-term relationships with customers
- Provide professional advice on signage solutions, materials, and timelines
- Handle customer enquiries, feedback, and issues with confidence and care
Quoting & Sales Support
- Prepare accurate quotes and proposals
- Follow up leads and convert enquiries into jobs
- Identify upsell and cross-sell opportunities
- Work closely with the sales team to achieve revenue targets
Job Coordination & Workflow Management
- Create and manage jobs within the job management system (PrintPlanr / M-Power)
- Ensure all job details are accurate and complete before production
- Coordinate with design, production, and install teams
- Monitor job progress and proactively manage timelines
Production & Install Liaison
- Communicate job requirements clearly to production staff
- Assist with scheduling installs and managing logistics
- Ensure jobs are delivered on time and meet quality expectations
- Resolve issues quickly to avoid delays
Customer Communication
- Provide regular updates to customers throughout the job lifecycle
- Manage expectations around timelines, costs, and outcomes
- Ensure a seamless and professional experience from start to finish
What We’re Looking For
Essential Experience
- 2+ years experience in customer service, account management, or similar role
- Strong communication and relationship-building skills
- Experience managing multiple jobs or projects at once
- High attention to detail and organisational skills
Highly Desirable
- Experience in signage, print, graphic design, manufacturing, or construction industries
- Knowledge of materials, production processes, or installation workflows
- Experience using job management or CRM systems
- Sales or quoting experience
Personal Attributes
- Proactive and solutions-focused
- Strong sense of ownership and accountability
- Calm under pressure and able to prioritise effectively
- Team player with a positive attitude
- Commercial awareness and customer-focused mindset
What We Offer
- Competitive salary based on experience
- Opportunity to grow into a senior account management or sales role
- Supportive and experienced team environment
- Exposure to a wide range of signage and branding projects
- A business that values systems, quality, and continuous improvement
Success in This Role Looks Like
- Customers trust you and ask to deal with you directly
- Jobs run smoothly with minimal errors or delays
- Strong conversion of enquiries into confirmed work
- Clear communication between office, production, and install teams
- High customer satisfaction and repeat business
Career Path Opportunities
- Senior Account Manager
- Sales Representative / Business Development
- Operations / Production Coordinator
How to Apply
Please submit your resume along with a short cover letter outlining:
- Your experience managing customers or projects
- Why you’re interested in the signage/print industry
- An example of how you handled a challenging customer or job
If you’re looking for a rewarding career in a creative and dynamic industry, we’d love to hear from you!
