Privacy Policy – Dobija Creative Pty Ltd

Dobija Creative Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including when you use our website.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide you with our products and services. This information may include:

• Full name
• Contact details (address, email, phone number)
• Payment details (for transaction purposes)
• Business name (if applicable)
• Records of your communications with us
• Website usage information (such as IP address and cookies)

We collect this information when you:

• Purchase products or services from us
• Register on our website
• Contact us via our website, email, or phone
• Subscribe to our updates or promotional materials
• Interact with our website (cookies and analytics)

2. Use of Personal Information

We use your personal information for the following purposes:

• To process transactions and deliver products or services
• To provide customer support and respond to enquiries
• To improve our website, products, and services
• For internal record keeping and administrative purposes
• To send you promotional information where you have consented
• To comply with legal obligations

3. Disclosure of Personal Information

We may disclose your personal information:

• To third-party service providers who assist us in delivering our products and services (e.g., couriers, payment processors)
• To legal authorities if required by law
• To protect our legal rights, safety, or property
• We do not disclose personal information to overseas recipients unless required for specific transactions, in which case we will take reasonable steps to ensure your information is handled in accordance with the APPs.

4. Data Security

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, and unauthorised access or disclosure. Our website uses secure methods to transmit and store data, and our employees and service providers are bound by confidentiality obligations.

While we strive to safeguard your information, no online transmission is completely secure. You provide your information at your own risk.

5. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or corrections, please contact us via our Contact Us page on our website. We will respond within a reasonable timeframe.

6. Cookies and Website Analytics

Our website uses cookies to improve user experience and gather data on website traffic and interactions. This information is collected in aggregate form and does not personally identify you.

You may choose to disable cookies via your browser settings, but this may affect the functionality of our website.

7. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

8. Privacy Complaints and Contact Information

If you have any concerns or complaints about how we handle your personal information, please contact us via our website’s Contact Us page. We take privacy complaints seriously and will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Last updated: July 2025